How Can We Help?

If a shipping charge is listed on your invoice, Lion and Unicorn will handle packing and shipping in-house.

If a shipping charge is not listed on your invoice, the item may require third-party shipping. Please contact us and we can provide a list of recommended third-party shippers.

Please note that Lion and Unicorn does not ship all items in-house. In particular, we do not provide in-house shipping for furniture, alcohol, or items that are oversized or excessively heavy.

Once payment is completed, orders enter processing. Our current processing time is up to four weeks, as our team carefully packs and ships thousands of delicate items each month.

Once your order is ready to ship, you will receive an email with a tracking number.

If you need your order sooner for a special occasion, please let us know. We are happy to accommodate when possible. Out of respect for other bidders, we ask that such requests only be made if there is a genuine need.

If Lion and Unicorn is shipping the order in-house, tracking information will be emailed to you once your package is ready to ship.

Please allow up to 24 hours for tracking information to update after you receive the tracking number.

Yes. Please send us the auction date, lot number, and the location where the item would be shipped to shippingquotes@lionandunicorn.com.

Yes. If you would like to pick up your items locally, please email appointments@lionandunicorn.com or call us at 954-866-8044 and press 4 to schedule an appointment.

Because we serve a large number of bidders each week, pickups are by appointment only. This allows our team to have your items prepared and helps keep the pickup process organized.

Please bring your own boxes, blankets, or packing materials, as we do not provide packing services for local pickup.

Pickup location:
Lion and Unicorn
200 Oakwood Lane, Suite 200
Hollywood, FL 33020

Pickup hours:
Monday through Friday, 10 AM to 4 PM, by appointment only.

Invoices are typically released within 48 hours of the auction date. Once your invoice is ready, it will be sent to you for payment.

Items left in our warehouse for more than 30 days may be subject to storage fees, as we are unable to accommodate long-term storage.

The buyer’s premium is not reduced when bidding directly with Lion and Unicorn.

However, bidding directly through bid.lionandunicorn.com may help reduce your overall invoice total because no third-party platform processing fees apply.

Our auctions are posted across multiple platforms, and it is possible for multiple bidders to place the same high bid.

During the auction, bids are relayed to the auctioneer in real time. For items you are especially interested in, we recommend watching the auction live whenever possible.